Return Policy

Thank you for shopping at Gawsiamart! We value your satisfaction and want to ensure you have a positive experience with your purchase. This Return Policy outlines the guidelines and procedures for returning items purchased from our store.

  1. Eligibility for Returns

    • We accept returns within 30 days of the original purchase date.
    • To be eligible for a return, the item must be unused, undamaged, and in its original packaging.
    • Certain items, such as perishable goods, personalized items, and intimate or sanitary goods, are exempt from being returned unless they arrived damaged or defective.
  2. Return Process

    • To initiate a return, please contact our customer service team through [contact information].
    • Provide your order details and reason for the return.
    • Our customer service representative will guide you through the return process and provide you with a return authorization if necessary.
    • Please ensure the item is securely packaged to prevent damage during transit.
  3. Refunds

    • Once we receive and inspect the returned item, we will notify you regarding the status of your refund.
    • If the return is approved, we will initiate a refund to your original payment method.
    • Please note that shipping costs are non-refundable unless the return is due to our error or a defective/damaged product.
  4. Exchanges

    • If you wish to exchange an item for a different size, color, or variation, please contact our customer service team.
    • We will provide instructions on how to proceed with the exchange.
    • Any price differences between the exchanged items will be handled accordingly.
  5. Damaged or Defective Items

    • If you receive a damaged or defective item, please contact us immediately.
    • We may require you to provide supporting documentation, such as photographs or videos of the damaged or defective item.
    • We will work with you to resolve the issue by offering a replacement, repair, or refund.
  6. Non-Returnable Items

    • Certain items cannot be returned for hygiene or safety reasons, such as swimwear, earrings, or opened cosmetics.
    • Additionally, customized or personalized items are non-returnable unless they are defective.
  7. Final Sale Items

    • Items marked as "Final Sale" are not eligible for return or exchange.
    • Please review the product description carefully before making a purchase.
  8. Return Shipping

    • You are responsible for the shipping costs associated with returning the item.
    • If the return is due to our error or a defective/damaged product, we will provide a prepaid shipping label or reimburse you for the return shipping costs.
  9. Return Status Updates

    • After shipping the return, retain the tracking information for reference.
    • Feel free to contact our customer service team to inquire about the status of your return and refund.

Please note that this Return Policy is subject to change without prior notice. We encourage you to review our Return Policy whenever making a purchase. If you have any further questions or need assistance with the return process, please don't hesitate to contact our customer service team.

Thank you for choosing Gawsiamart. We appreciate your business!